Frequently Asked Questions
Everything you need to know about your iSinwheel electric scooter and service.
How long does shipping take for my electric scooter?
Orders are typically processed within 1-2 business days. Depending on your location, delivery via our local warehouse partners usually takes between 3 to 7 business days.
What is the warranty policy for iSinwheel products?
We offer a 12-month limited warranty on main components including the motor and battery, and a 6-month warranty on peripheral parts to ensure your ride stays smooth and reliable.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy. The item must be in its original packaging, unused, and in the same condition that you received it to qualify for a full refund.
Are iSinwheel scooters waterproof?
Our scooters typically carry an IP54 water-resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay to make your purchase easier.
How do I maintain the battery life of my scooter?
To maximize battery longevity, avoid letting the battery drain to 0% frequently. We recommend charging it after every use and storing it in a cool, dry place if not used for long periods.